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Published: 17 September, 2021

Commission called for the bill to have a clearer definition of ‘serious harm’ that incorporates physical and mental health, individual wellbeing, and whānau wellbeing. Hague says it is critical to get the definition right so that there is clear guidance around what is deemed unlawful practice. A clear

Published: 16 February, 2024

get support with mental health issues in a timely and appropriate way. These recommendations provide further impetus for change,” said Karen Orsborn, Chief Executive of Te Hiringa Mahara | Mental Health and Wellbeing Commission.   “While many reports and recommendations have come before this

Published: 10 March, 2026

blanket age-based bans are too simplistic, impractical, easy to get around, hard to enforce, and can push young people to more dangerous corners of the internet. It also does not address the factors that are driving increasing distress. Instead, real solutions require that we go upstream to where the

Published: 24 March, 2026

paper. The paper documents the discussion which answered two provocative questions: What does the primary care landscape need to look like? How do we get there? This discussion followed the release in April 2025 of our final monitoring report on the Access and Choice programme. During development of

Published: 27 June, 2024

recently, with 1 in 5 young people experiencing higher rates of psychological distress than other age groups. At the same time, young people are less likely to get professional help for their mental health needs when they need it,” said Dr Ella Cullen, Director Wellbeing Insights and Leadership, for Te

Published: 11 June, 2025

-year mark of He Ara Oranga in 2028. What we have developed shows how we can get there.  However, it must now be acted on.” The new system performance monitoring approach complements the Commission’s existing service and wellbeing outcomes monitoring. In developing the six shifts we weighed up the

Published: 5 June, 2024

higher level of care get the support they need,” says Karen Orsborn, chief executive of Te Hiringa Mahara. “It is a real step forward that a significant number of people are getting early access to help. At the same time, we continue to hear that demand is increasing and people are reporting

Published: June 2026

; is easy to access, and delivers equitable outcomes. For people and whānau, that means getting help earlier, closer to home, in ways that reflect their culture, identity, and community, with care that is timely and respectful. Through five years of monitoring, engagement, and advocacy, we have seen

Published: January 2026

think we were wrong or have caused harm communicate in a way that is easy to understand be fair and act with integrity. How long will it take? We will endeavour to resolve your complaint as soon as possible, and no later than 20 working days after we receive it. In some cases getting the right

Published: May 2026

journey through these servic This report focuses on crisis responses over a five-year period, from January 2020 to December 2024. Crisis responses form a critical function in ensuring people and whānau who are experiencing crisis get the urgent support they need.   Our report examines how the