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  • Make a complaint about us

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    On this page you can find out how we handle complaints: Make a complaint about our work   Make a complaint related to our privacy and security policy   Consumer complaints Te Hiringa Mahara does not handle complaints about individual or whānau experiences of using mental health and / or

  • Access and Choice programme

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    Access and Choice programme, as the five-year roll-out period is now complete. Te Hiringa Mahara released reports in October 2021 and November 2022 to provide independent updates on the implementation of the programme. This report builds on our two previous reports and looks at how the services have

  • Commission will provide system oversight of new mental wellbeing long-term pathway

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    of disadvantage. The Commission provides system leadership and oversight by monitoring people’s wellbeing in Aotearoa and the things that help people to be and stay well, as well as assessing how our mental health and addiction system supports people’s wellbeing. “We see our role as being the eyes

  • Karen Orsborn appointed as Mental Health and Wellbeing Commission Chief Executive

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    understanding of how the health system works, Karen will bring fresh eyes to this part of the sector. Her leadership expertise and strategic insight will be invaluable as the Commission sets about advancing the transformation of mental health and addiction services,” says Hayden Wano. Hayden Wano

  • Lived experiences of Compulsory Community Treatment Orders under the Mental Health Act (1992) webinar

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    , and how those involved become heard. Alison also draws on her sector work experience, which includes ten years working for South Auckland’s mental health and addiction service. This involved responsibility for the administration of the Mental Health Act 1992. Alison has also served as a Board

  • New Mental Health Bill - are we there yet?

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    now passed the Bill back to Parliament to be finalised. This marks another significant step in Aotearoa New Zealand’s process to repeal and replace the Mental Health Act 1992. However, there are no wholesale changes to the Bill recommended in the report, despite many submitters stating that the Bill

  • He Ara Āwhina development journey

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    established a Technical Advisory Network (TAN) to provide advice and expertise to develop the methods, measures and data sources for how we measure against He Ara Āwhina. This technical advisory network had a diverse membership that covered the broad scope of He Ara Āwhina, priority groups, and experience

  • Rolling out more options for crisis care

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    ways to address these causes. As a staff member from Tupu Ake put it “Seven days is not long, the biggest goal is preparing people for when they go back home.” Discussion with some of the services highlighted a theme that warrants further unpacking: how power was managed.  As a staff member from

  • Karen Orsborn: Full impact of COVID-19 on mental health yet to be seen

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    of their contracts. This has created an opportunity to provide support to people who may not have received it otherwise. However, while access to specialist services has not changed since the beginning of the pandemic, the Ministry of Health has reported people experiencing increased levels of

  • Guide to language in He Ara Āwhina

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    , psychiatric diagnosis, addiction, using mental health or addiction supports or services, or experience of barriers to accessing these support and services when they are needed. Lived experience relates to how people self-identify, and share their identity with others, so it is not our role to