Could you access mental health or addiction support when you needed it?

Tell us about your experience accessing, or trying to access, mental health and addiction services

A big thank you to everyone who gave us feedback on their journey accessing mental health and addiction services.

We received over 300 responses through the data collection that we ran in November. This is now closed.

We wanted to hear from people seeking help with mental distress or addiction:

  • If they found help, how easy or difficult it was to get what they needed.
  • If they didn’t find help, what stopped them from getting the help they needed.
  • If they were whānau or supporting someone else, what was their experience.

Our focus was on trying to understand issues that people face when they try to seek help. This could be through a health service, online, calling a helpline, or other service.

We will use the information we collected to advocate for changes to the mental health and addiction system in Aotearoa. 

Keep an eye out for our mental health and addiction service monitoring report in mid-2024. We will also be sharing what we heard from people about their experiences and what matters most.

Find out more about this project, see our FAQs.

Read and download our access to mental health and addiction services documents in alternate formats:

Participation Information - Easy Read [PDF 2.9 MB]

Focus Group Questions - Easy Read [PDF 1.6 MB]

Consent Form - Easy Read [PDF 2.3 MB]

Watch our access to mental health and addiction services videos in New Zealand Sign Language:

Participation Information 

Focus Group Questions

Consent Form