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Published: January 2024

On this page you can find out how we handle complaints: Make a complaint about our work   Make a complaint related to our privacy and security policy   Consumer complaints Te Hiringa Mahara does not handle complaints about individual or whānau experiences of using mental health and / or

Published: 8 December, 2021

experience good wellbeing, most of the time. The report also found that a concerningly large minority of people and communities experience persistently poor wellbeing. “This may not come as a surprise to many, but that does not make it any less concerning,” says Board Chair, Hayden Wano. “When a person

Published: 20 May, 2025

does not go far enough to meet its policy aims. In preparing its report, the Committee considered 358 submissions and heard oral evidence from 89 submitters ( read them on the Mental Health Bill page on the Parliament website ). Following discussion, debate and advice, the Committee – representing

Published: 1 October, 2020

timeframe for measures where data does not exist or are not readily available nationally. He Ara Āwhina methods and measures phase 1 summary report gives an overview of our process to select methods and measures to monitor performance of the mental health and addiction system at a service level. It

Published: February 2025

decisions about their care. Shifting to supported decision-making The Bill does not go far enough to enable the shifts in practice we want to see lead to better outcomes for people. The Bill’s second half retains substituted decision-making roles and processes that are largely unchanged from the

Published: 30 June, 2022

does not cause harm. Distress A state of experiencing thoughts, feelings (e.g. hopelessness), and / or experiences (e.g. hearing voices) that are challenging for the person or whānau affected by them. The use of the term distress includes the following terms used by other agencies: mild, moderate