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  • Make a complaint about us

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    On this page you can find out how we handle complaints: Make a complaint about our work   Make a complaint related to our privacy and security policy   Consumer complaints Te Hiringa Mahara does not handle complaints about individual or whānau experiences of using mental health and / or

  • Refreshed strategic direction update – office hours session

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    and what we will deliver.  We held an an office hours session with our Board chair Hayden Wano, and Chief Executive, Karen Orsborn. The lunch-time session was a chance to hear about the refreshed organisational strategy, and priorities for the coming years. We answered as many as we could get through at the time. Find out more about our refreshed strategy Date: 1pm Wednesday 20 August 2025.

  • Board Chair Hayden Wano receives New Year Honour for services to Māori health

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    given prominence. The New Zealand Royal Honours system is unique to New Zealand with candidates nominated by the community, and lists approved by the King of New Zealand on the Prime Minister’s advice for “going beyond the normal requirements of duty or office.” In testament to the high regard in which Mr Wano and his mahi is held, a number of people wrote in support of the honour. New Year's Honours List 2023 Hayden Wano biography

  • Mental health and addiction specialist service access factsheet download

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    2024, in line with the best practice of waiting 3 months or more from reference year end.  Download Access to specialist mental health and addiction services, 2023/24 factsheet pdf, 342 KB Download Related works Find all of our service monitoring products released in 2025.

  • Covid-19 Insights

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    the COVID-19 pandemic This eighth (and final) report draws on the previous seven reports in the COVID-19 series, and wider research to highlight the wellbeing impacts of the pandemic, and to learn from them. Find out more about Wellbeing impacts of the COVID-19 pandemic   Pacific connectedness

  • Privacy policy

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    , correct, manage and dispose of your personal information. For more information visit: Office of the Privacy Commissioner website . Viewing or changing your information To view any personal information held by us, or if you have any concerns about personal information that we hold and wish to request

  • Rolling out more options for crisis care

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    . Alongside traditional inpatient care, there is a wide variety of peer-led, community-based, and Kaupapa Māori approaches we can draw on. Tāngata whaiora (people seeking wellness), have told us that an effective crisis response system has a number of important qualities. They want someone they can call

  • Could you access mental health or addiction support when you needed it?

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    they found help, how easy or difficult it was to get what they needed. If they didn’t find help, what stopped them from getting the help they needed. If they were whānau or supporting someone else, what was their experience. Our focus was on trying to understand issues that people face when they try

  • Service monitoring data summaries 2025

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    key monitoring findings for specialist addiction services, and access to mental health and addiction services. Data reported on includes the number of people accessing addiction specialist services, wait times, workforce, and investment over the five-year period to June 2024. In most cases, they cover

  • Report signals progress of Government’s response to He Ara Oranga, the inquiry into mental health and addiction

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    . “Overall, our findings are relatively consistent across all four initial priorities; progress is happening, and communities are leading change from the front. There is strong hope that we can build a wellbeing system with people and whānau at the heart, but there is still a long way to go before