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Published: January 2026

On this page you can find out how we handle complaints: Make a complaint about our work   Make a complaint related to our privacy and security policy   Consumer complaints Te Hiringa Mahara does not handle complaints about individual or whānau experiences of using mental health and / or

Published: 7 August, 2025

and what we will deliver.  We held an an office hours session with our Board chair Hayden Wano, and Chief Executive, Karen Orsborn. The lunch-time session was a chance to hear about the refreshed organisational strategy, and priorities for the coming years. We answered as many as we could get through at the time. Find out more about our refreshed strategy Date: 1pm Wednesday 20 August 2025.

Published: 4 January, 2023

given prominence. The New Zealand Royal Honours system is unique to New Zealand with candidates nominated by the community, and lists approved by the King of New Zealand on the Prime Minister’s advice for “going beyond the normal requirements of duty or office.” In testament to the high regard in which Mr Wano and his mahi is held, a number of people wrote in support of the honour. New Year's Honours List 2023 Hayden Wano biography

Published: 18 February, 2025

2024, in line with the best practice of waiting 3 months or more from reference year end.  Download Access to specialist mental health and addiction services, 2023/24 factsheet pdf, 342 KB Download Related works Find all of our service monitoring products released in 2025.

Published: April 2024

, correct, manage and dispose of your personal information. For more information visit: Office of the Privacy Commissioner website . Viewing or changing your information To view any personal information held by us, or if you have any concerns about personal information that we hold and wish to request

Published: 29 May, 2025

key monitoring findings for specialist addiction services, and access to mental health and addiction services. Data reported on includes the number of people accessing addiction specialist services, wait times, workforce, and investment over the five-year period to June 2024. In most cases, they cover

Published: April 2026

health and addiction services access data summary provides updated information on the number of people using services, wait times, workforce, among others. Data presented incorporates data from the most recent year, up to June 2025. Published: 25 February 2026. Find out more   Mental

Published: 31 March, 2026

Following the release of the Office of the Director of Mental Health and Addiction Services: Regulatory Report today, Te Hiringa Mahara is renewing its call for improvements to address concerning trends for Māori and Pacific peoples. The report shows Māori are 6.6 times, and Pacific peoples are 1.7

Published: January 2026

the COVID-19 pandemic This eighth (and final) report draws on the previous seven reports in the COVID-19 series, and wider research to highlight the wellbeing impacts of the pandemic, and to learn from them. Find out more about Wellbeing impacts of the COVID-19 pandemic   Pacific connectedness

Published: 23 October, 2024

. Alongside traditional inpatient care, there is a wide variety of peer-led, community-based, and Kaupapa Māori approaches we can draw on. Tāngata whaiora (people seeking wellness), have told us that an effective crisis response system has a number of important qualities. They want someone they can call