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Displaying 11 - 20 results of 179 for "letter of expectations"

  • Annual Report 2022/23 highlights

    Published:

    journey over the past year. You can find full details in our latest Annual Report [PDF, 642 KB] which was tabled in Parliament last week. We have previously shared our plans for 2023/24, see our 2023/24 Statement of Performance Expectations [PDF, 6.2MB] . If there is anything in our report or plans for

  • Make a complaint about us

    Published:

    your email or at the top of your letter to help us quickly identify and address your complaint.  Complaint Resolution Process  Upon receiving your complaint, we will: Acknowledge receipt of your complaint within five working days. Conduct a thorough investigation into the issues raised

  • Wellbeing

    Published:

    He Ara Oranga wellbeing outcomes framework He Ara Oranga wellbeing outcomes framework shows how wellbeing will be achieved from both a te ao Māori perspective and a shared perspective, which also applies to Māori. Wellbeing reports Achieving equity of Pacific mental health and wellbeing outcomes

  • More kaupapa Māori services

    Published:

      Māori, who make up 17% of the population and have higher rates of mental distress than other population groups, have been advocating for equitable funding for Kaupapa Māori services for decades.   What needs to change? We want to see: Equitable investment in Kaupapa Māori services

  • Crisis response webinar: what makes an effective crisis response

    Published:

    Te Hiringa Mahara hosted a webinar exploring effective crisis response models based on our recently released Crisis response literature scan held on 24 September 2025. The session provided an overview of the literature scan and featured speakers showcasing examples of crisis response in practice

  • Put an end to CCTOs

    Published:

      We are advocating for change from a coercive to a choice-based mental health system. The changes we are calling for can be made now. Repeal and replace the Mental Health Act New legislation must be co-designed with people with lived experience of compulsory treatment, uphold Te Tiriti o

  • Our monitoring dashboard

    Published:

    This dashboard pulls together data about many aspects of Aotearoa New Zealand’s mental health and addiction services. This includes a wide range of measures covering primary and specialist services, including community and inpatient services. The dashboard is available for use by anyone interested

  • He Ara Āwhina framework

    Published:

    published 30 June 2022 and describes what an ideal mental health and addiction system looks like. This will be used to assess, monitor, and advocate for improvements to the mental health and addiction system of Aotearoa, including services. He Ara Āwhina amplifies the most important voices – tāngata

  • Peer support workforce paper 2023

    Published:

    Peer support workforce paper 2023 Read and download our Peer support workforce paper 2023 about the critical role of the peer workforce in enabling recovery, improving hope and in transforming the landscape of mental health and addiction services. Report This paper shows the critical role of the

  • Mental Health Bill

    Published:

    greatest extent possible. We submitted on the Mental Health Bill, introduced into Parliament in October 2024. Download and read our full submission on the Mental Health Bill (2024) (PDF 284KB)       Summary of our submission on the Mental Health Bill This Mental Health Bill is a step