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  • Leadership

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    with people and communities. Previously, Karen was Director Health Quality Improvement and Deputy Chief Executive at the Health Quality and Safety Commission (HQSC). In this role she led national patient safety and quality improvement programmes across public and private hospitals, primary and

  • Mental Health Bill

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    sustained and inequitable use of the current Act. We recommend key areas to be strengthened under the Bill: seclusion is eliminated within a specified timeframe under the Act courts and tribunals decision-making procedures under the Act reflect best practice approaches community compulsory treatment/care

  • Access and Choice programme

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    reports and looks at how the services have been implemented across the five-year roll-out period. It looks at what was delivered by the programme compared with what was intended, as well as the impacts of the programme on people and on the mental health and addiction sector. The Access and Choice

  • System performance monitoring report - June 2025

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    Mental health and addiction system performance monitoring report downloads | June 2025 Download the system performance monitoring report outlining six key shifts to transform our mental health and addiction system. Report As an independent monitor of the mental health and wellbeing system, we

  • Strategy on a page

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    (PDF 453KB) Future Excellence Horizon The Future Excellence Horizon contributed to the development of our 2025-2029 Strategic Plan and 2025-2029 Statement of Intent.  We engaged with stakeholders to develop a Future Excellence Horizon.  This process sought to answer what the future

  • Effectively addressing rising distress in rangatahi and young people

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    News

    Zealand Health Survey found 1 in 5 of 15–24-year-olds experienced high to very high psychological distress. Primary and specialist mental health and addiction services cannot meet need at this scale.  “We know that without easy-to-access support, early distress can lead to long lasting negative

  • Urupare mōrearea: Crisis responses monitoring report

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    as well as safe and welcoming places to go ensure tāngata whaiora and whānau have access to information about what they can expect when they are experiencing crisis, regardless of where they live ensure that responses match the patterns of demand, with comparable quality and timeliness in the

  • Mental health and addiction service monitoring

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    Access to mental health and addiction services downloads | February 2026 Read or download the 2026 Access to mental health and addiction services data summary. Infographics Summary set of measures downloads | April 2026 Read or download the summary set of measures with key data up until 30 June

  • Youth wellbeing insights

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    rangatahi Māori and young people, it reflects the expressed concerns of young people over the last five years. To lift rangatahi Māori and young peoples’ wellbeing, we need to address the barriers they have identified, with the participation of rangatahi Māori and young people in all decisions that affect

  • Refreshed strategic direction update – office hours session

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    News

    and what we will deliver.  We held an an office hours session with our Board chair Hayden Wano, and Chief Executive, Karen Orsborn. The lunch-time session was a chance to hear about the refreshed organisational strategy, and priorities for the coming years. We answered as many as we could get through at the time. Find out more about our refreshed strategy Date: 1pm Wednesday 20 August 2025.