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Published: January 2026

the information you give us. Our follow-up We will look into your complaint immediately to see what went wrong and how this can be put right. We will acknowledge your complaint in writing and also let you know what we’ll do to resolve it. If we need to work with others to resolve your complaint, this

Published: 5 July, 2022

Hiringa Mahara (positive energy and thoughtfulness) with agencies across the system to support, transform, guide, and monitor a mental health and wellbeing system that prioritises wellbeing and that has people and whānau at its heart."

Published: 1 October, 2020

We established an Expert Advisory Group (EAG) to guide the development of the He Ara Āwhina framework, following on from the  co-define phase  for the framework from October 2020 to February 2021. This diverse group of experts shared their expertise and perspectives and guided the co

Published: 13 December, 2023

participants said they agree or strongly agree that we are being courageous and speaking up about important mental health, addiction, and wellbeing issues. This is heartening and we plan to build on this.   Our advocacy role has spanned a range of areas. This has included writing submissions

Published: 19 April, 2024

. While six other strategies were specified, mental health and addiction was not included. It is good that this omission will now be rectified. The purpose of the Mental Health and Wellbeing Strategy is to provide a framework to guide health entities for the long-term improvement of mental health and

Published: August 2025

being an organisation grounded in Te Tiriti o Waitangi. Our Tauākī ki te Tiriti guides our work to improve mental health and wellbeing outcomes for Māori and whānau. This is front and centre of who we are and what we do.  We are committed to prioritising the voices of people who experience mental

Published: 20 May, 2025

all parties in Parliament – agreed on recommendations for amendments to the Bill. The Select Committee has recommended some changes that strengthen the proposed legislation. Recommended improvements include that ‘advance directives’ and acknowledgement of the ‘dignity of risk’ are added to the guiding

Published: 8 June, 2022

transition, to make sure transforming the mental health and addiction system remains a priority,” Mr Wano said. “Through the reforms, the Commission will work closely with the Ministry of Health, Health New Zealand, and te Mana Hauora Māori (the Māori Health Authority) to support, guide, and monitor a health system that prioritises mental health and wellbeing, and that puts mental health and addiction services front and centre.”

Published: February 2026

co-define phase beginning in October 2020, the co-development phase, and the methods and measurement phase. Guide to language in He Ara Āwhina Read more about our guide to language in He Ara Āwhina. We created a framework called He Ara Āwhina, which means pathways to support. He Ara Āwhina was

Published: 7 August, 2025

approach that we are pursuing over the coming four years are to: bring a clearer focus on people with lived experience of mental distress or addiction utilise our knowledge and insights to promote alignment, guide the system and influence positive change across the mental health and addiction system step