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  • Make a complaint about us

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    accordance with the Privacy Act 1993 and the Health Information Privacy Code 1994 . We will not disclose your information publicly and treat your information with respect. However, if you wish to make a complaint anonymously it will be treated with the same level of importance and we will still act on

  • Accountability documents

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    - updated [PDF 2.7MB]   Statement of Intent 2022 – 2026 This document is the first Statement of Intent as Te Hiringa Mahara. It provides a four-year outlook on our strategic goals and how we will deliver them. Statement of Intent 2022 - 2026 [PDF 1.05MB]  Statement of Intent 2020 – 2024 We

  • Infographic - assessment of youth and rangatahi wellbeing and access to services

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    rate how your family is doing these days?” 8. We define good control as a response of 7 or more to the question: "where zero is ‘no control at all’ and ten is ‘complete control’, how much control do you feel you have over the way your life turns out?" 9. We define feeling that the things they do

  • Contact us

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    Disability Commissioner (HDC). People who have concerns about the care they or others have experienced at a mental health or addiction service should contact the Nationwide Health and Disability Advocacy Service or make a complaint to the HDC. The Advocacy Service can help people with concerns about a provider or service – call them on freephone 0800 555 050 or visit their website  to email or live chat.

  • He Ara Āwhina development journey

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    mental health services and addiction services, what we should include in our monitoring approach, and how we should go about our monitoring work. Ninety-seven individuals and groups gave feedback through a discussion document, at lived experience focus groups, as well as hui and talanoa with Māori

  • Ake, ake, ake – A Forever Language

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    on wellbeing for rangatahi and young people highlighted that, amongst other factors, connection to whānau and culture develops cultural resilience, which is integral to wellbeing and needs to be supported and fostered.  To learn how you can support te reo Māori, visit reomāori.co.nz . You can also

  • Hauora hinengaro: He ara tūroa 2025 conference report

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    When people gathered at the Hauora hinengaro: He ara tūroa conference in Tāmaki Makaurau Auckland in early November, it was a first for more than one reason. The day-long event was the first-time people from across the mental health and addiction sector have met to look at how crisis responses are

  • Guide to language in He Ara Āwhina

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    This includes physical, spiritual, cultural, emotional, and social safety. These different types of safety are equal, connected and work together. Identity Who you are, the way you think about yourself, the way you are viewed by the world and the characteristics that define you (Davy, 2019

  • New primary mental health and addiction support provides a welcome expansion, but gaps remain – new report

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    complex cases. For example, vacancies rates sit at 22% for psychologists and 19% for psychiatrists. “What we’re seeing is that under-pressure services have constraints on how many people they can see, with some people not meeting the threshold to access specialist services. Some people can get

  • Covid-19 Insights Series - Pacific connectedness and wellbeing in the pandemic

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    and accessible public health information, access to health care, food and care packages, and spiritual and social help. The lessons learned from Pacific communities' experiences during the pandemic should inform future policies and responses. Pacific people have shown that they know how to support