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Published: January 2024

On this page you can find out how we handle complaints: Make a complaint about our work   Make a complaint related to our privacy and security policy   Consumer complaints Te Hiringa Mahara does not handle complaints about individual or whānau experiences of using mental health and / or

Published: January 2024

, insights, and expertise to inform Board discussions and decision-making. Hayden Wano, Chair Hayden is of Te Atiawa, Taranaki, and Ngāti Awa descent and has over 30 years experience in senior health management. He is the former CEO of Tui Ora Limited, a position he held for 25 years and was

Published: April 2024

This privacy statement below applies to the mhwc.govt.nz website, which is owned and administered by Te Hiringa Mahara. Download our full full Privacy and Security Policy (PDF 245 KB). No need to disclose personal information You may browse and access information contained within this website

Published: November 2025

on the determinants of mental wellbeing, prioritising people with high and unmet needs. At the same time, invest in the future to: 4.    Make destigmatisation training and education on the role and value of lived experience widely available for the health workforce and other agencies

Published: March 2025

Hiringa Mahara, we welcome your feedback. Visit our Making a complaint page , for more information. Te Hiringa Mahara does not handle complaints about individual or whānau experiences of using mental health and / or addiction services. These complaints are managed by the Office of the Health and

Published: February 2025

people’s rights, will and preferences, to make decisions about their care. Shifting to supported decision making The Bill does not go far enough to enable the shifts in practice we want to see lead to better outcomes for people. The Bill’s second half retains substituted decision-making roles and

Published: 1 October, 2020

timeframe for measures where data does not exist or are not readily available nationally. He Ara Āwhina methods and measures phase 1 summary report gives an overview of our process to select methods and measures to monitor performance of the mental health and addiction system at a service level. It

Published: 30 June, 2022

, or the number of gambling machines or alcohol stores in a community. Co-produce A process in which tāngata whaiora and whānau are involved in planning, design, delivery, and evaluation of services or supports, policy, research, or training. It involves a genuine partnership between tāngata whaiora

Published: 2 September, 2025

, including in peer-led services and co-response teams. The webinar explored key principles for an effective crisis response system, including the benefits of national coordination, standards, and infrastructure, alongside the impact of kaupapa Māori and peer-led initiatives in Aotearoa. This webinar

Published: January 2025

Our leadership team provides strategic guidance for Te Hiringa Mahara -- Mental Health and Wellbeing Commission. The team includes Chief Executive, Karen Orsborn, and four directors who are responsible for our core workstreams.  Karen Orsborn, Tumu Whakarae | Chief Executive Karen is the Chief