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Published: 13 December, 2023

people. As we work to fulfil our responsibilities under Te Tiriti o Waitangi, we have established relationships with iwi ahi kā, including Te Ati Awa, Taranaki Whānui and Ngāti Toa Rangatira.   Over the course of the year, we had 373 engagements with priority populations, with a focus on

Published: January 2026

On this page you can find out how we handle complaints: Make a complaint about our work   Make a complaint related to our privacy and security policy   Consumer complaints Te Hiringa Mahara does not handle complaints about individual or whānau experiences of using mental health and / or

Published: 1 October, 2020

mental health services and addiction services, what we should include in our monitoring approach, and how we should go about our monitoring work. Ninety-seven individuals and groups gave feedback through a discussion document, at lived experience focus groups, as well as hui and talanoa with Māori

Published: 10 October, 2022

broadly than the direct impacts on health and work. Everybody experiences wellbeing differently, based on a variety of factors; and some communities experience poorer wellbeing across a range of measures. If we are to improve wellbeing for all, we need to understand these experiences, and ensure everyone

Published: January 2024

Our commitment to lived experience We have promised to uphold a ‘nothing about us, without us’ approach and to work together to transform the mental health and addiction system. Meet our Lived Experience Advisors We currently have two Lived Experience Advisors who support connections with tāngata

Published: July 2025

experience networks, organisations and people, and are grateful for the contributions that lived experience groups have made to our work so far. Some of the ways that tāngata whaiora and lived experience groups can be involved in our work include: meeting with us kanohi ki te kanohi (face to face) or online

Published: 25 July, 2023

to Jemaima for her contribution to the board, acknowledging her thought leadership, expertise and dedication.   Prior to joining Te Hiringa Mahara board Jemaima contributed to the mental wellbeing of Aotearoa through her work with the Inquiry into Mental Health and Addiction in 2018, and

Published: 23 October, 2024

Government recently announced that six new Crisis Recovery Cafés will be rolled out around the country over the next two years. The benefits of this type of care model are examined in our recently released insights paper on acute options for mental health care. Our Lived Experience team prepared

Published: 29 October, 2024

. It is good that this omission has now been rectified. We look forward to working with Minister Doocey and officials on the strategy, to focus effort toward improving mental health and wellbeing outcomes for people with experience of mental distress and addiction. There were some provisions we drew

Published: 16 June, 2022

, and crisis co-response teams involving paramedics, mental health clinicians, peers and police staff. Over the past 10 years, such services have demonstrated that they can support people safely, and that people's levels of distress decrease when they are aided by people with lived experience who